Dispute Resolution

If you disagree with an action we have taken, a decision we have made, feel you have been treated unfairly, or have received information which you believe is incorrect, we want to hear about it and resolve the matter.

Please talk to us.

We encourage you to first discuss any concerns that you may have with the ministry person you have been dealing with.

If still dissatisfied, you can raise the issue with any level of management within the ministry. Ask the person you have been dealing with to give you the name and number of their manager. You can also get ministry contact information from the BC Government Directory (opens a new window) or call 1-877-388-4440 for help.

The ministry person with whom you have been working can also help explain other dispute resolution options that may be available to you. For example, you may also have the right to resolve your dispute by filing a written appeal.

Where provided by law, an appeal is available to formally resolve a situation where you disagree with an action we have taken or a decision that we have made. For example, under the provisions of certain tax acts, if you disagree with an assessment or a disallowed refund claim, you can appeal the decision directly to the minister, and if still dissatisfied, appeal to the courts. The law imposes time limits on appeal submissions.

In addition you can give feedback on our service in the following ways:

General:

Customer Care Centre:

If you have concerns about the service provided by Revenue Services of British Columbia, please contact the Ministry of Finance's Customer Care Centre:

If you are still unable to reach a satisfactory resolution with us, and/or you feel that you have been treated unfairly, the British Columbia Ombudsperson may be able to help. Call toll-free at 1-800-567-3247 or refer to the website www.ombudsman.bc.ca (opens in new window).