Dispute Resolution

If you disagree with an action we have taken or a decision we have made, feel you have been treated unfairly, or have received information which you believe is misleading or unclear, we want to hear about it and resolve the matter.

Please talk to us.

We encourage you to first discuss any concerns that you may have with the ministry person you have been dealing with.

If still dissatisfied, you can raise the issue with any level of management within the ministry, including the minister. Ask the person you have been dealing with to give you the name and number of their manager. You can also get ministry contact information from the BC Government Directory (opens a new window) or call 1-877-388-4440 for help.

The ministry person who you have been working with can also help explain other dispute resolution options that may be available to you, such as:

• Deputy Minister Information Review - This type of review was introduced to help you resolve a specific type of problem. If you have relied upon a written ministry tax ruling that you believe is incorrect and you may be or have been assessed tax, penalty or interest because of it, this review process is available to you. Please read the Deputy Minister Information Review process guide for more details.

• Appeals - Where provided by law, this option is available to formally resolve a situation where you disagree with an action we have taken or a decision that we have made. For example, under the Social Service Tax Act, if you disagree with an assessment or a disallowed refund claim, you can directly appeal the decision to the minister, and if still dissatisfied, appeal to the courts.

In addition you can give feedback on our service in the following ways:

General:

Minister's office:

Customer Care Centre:

If you have concerns about the service provided by Revenue Services of British Columbia, please contact the Ministry of Small Business and Revenue's Customer Care Centre:

If you are still unable to reach a satisfactory resolution with us, and/or you feel that you have been treated unfairly, the Ombudsman of British Columbia may be able to help. Call toll-free at 1-800-567-3247 or refer to the website www.ombudsman.bc.ca (opens in new window).