About MSP Billing - Tracing a Payment

If you paid your MSP bill within the required timeframe and have confirmed that your payment has not been received, please see the following options for tracing a payment based on how you paid:

Please bring your receipt or cancelled cheque to the Government Agent or BC Access Centre at which you made your payment. They will contact the ministry directly once they have checked their records.

Please ask your financial institution to send the ministry a photocopy of:

1. The data centre tape which shows your payment, the MSP account number and name of account holder.
2. The bank settlement cheque for the day on which your payment was made.
   

Please send a copy of the front and back of the cancelled cheque or money order to:

Medical Services Plan
PO BOX 9085 STN PROV GOVT
VICTORIA BC  V8W 9E4

Please note that the sender's copy of a money order does not assist us in tracing a payment. We require the vendor's (i.e. bank, post office) copy of the cancelled money order.

Remember to include your Medical Services Plan account number and name of account holder when replying.

MSP cannot reverse your telephone or Internet banking transaction. Please contact your financial institution directly with the confirmation/reference number.

If, after tracing your payment, you would like to request a refund or a transfer between two MSP accounts, contact our office with details.