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Frequently Asked Questions

   When is my payment due?

You will receive a statement every 28 days detailing the recent activity on your account. We must receive your payment by noon of the due date shown on your statement. Interest is charged on unpaid amounts.

   Who do I contact if I disagree with an invoice?

Invoices are issued by the Ministry of Forests and Range. If you disagree with an invoice you should contact your local Ministry of Forests and Range office (opens in a new window).

   Can I pay by credit card?

We do not accept credit card payments at this time.

   How can I obtain more information about my account?

Please phone the number listed on your statement.

 

 
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