Consumer Taxes - Contact us

We are pleased to answer questions about British Columbia's Provincial Sales Tax (PST), Hotel Room Tax, Motor Fuel Tax, Tobacco Tax, or Carbon Tax .

When contacting us, please remember to include either your full telephone number (including area code), complete address (including postal code), or correct e-mail address, if applicable. This will ensure we are able to contact you promptly and address your questions or concerns in a timely manner.

Questions about our tax programs are answered by staff at our Taxpayer Services Information Line:

Our office hours are Monday to Friday, 8:30am - 4:30pm

Vancouver: 604-660-4524
Toll-free from anywhere in Canada: 1-877-388-4440

buying or selling a business

general questions

registering to collect tax

requesting a clearance certificate

refunds

what is taxable or not taxable

If you know the name of the person or section you'd like to contact, the B.C. Government Online Directory lists direct line numbers and e-mail addresses.

Other Questions and Account Enquiries

You can fax your provincial tax questions or comments to:

250 387-3000

Tax Questions

Rulings Section
Policy and Legislation Branch
1802 DOUGLAS ST 7th FL
VICTORIA BC  V8T 4K6

Other Questions, Account Enquiries, Refunds

Consumer Taxation Branch
PO BOX 9442 STN PROV GOVT
VICTORIA BC  V8W 9V4

Refunds

Consumer Taxation Branch
Refund Section
PO BOX 9628 STN PROV GOVT
VICTORIA BC  V8W 9N6

Tax Remittances

Commissioner
Consumer Taxation Branch
PO BOX 9442 STN PROV GOVT
VICTORIA BC  V8W 9W7

Local Consumer Taxation Branch Offices:

E-mail transmission cannot be guaranteed to be secure. If you prefer not to send personal or confidential information via e-mail, please phone us or write to us at the number/address above.

You can e-mail us directly on the following topics:

• Tax Questions at CTBTaxQuestions@gov.bc.ca
• PST Seminars - send us your comments and questions about our PST seminars at Taxseminar@gov.bc.ca
• 2010 Winter Olympic Games - send us your provincial tax questions related to the 2010 Winter Olympic Games at ctb2010wintergames@gov.bc.ca
• Publications at sbrpublications@gov.bc.ca to request copies of any of our publications. Please be sure to provide your full mailing details and the name of the publication.
• Webmaster - send us your comments or questions about our website at CTBWebmaster@gov.bc.ca

Please be sure to give all the details concerning the transaction or the item you are asking about. In some cases, graphics or pictures may help us understand your question better.